FAQs

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After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

To locate the order number for a pending order on our website: 

- Log in.

- Go to "My Account" page.

- Scroll down to "Pending Orders".

If you order hasn't been picked packed yet, we'll be able to accommodate and make the desired changes.

We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.

We suggest contacting the postal carrier responsible for delivering your package.

Diamond painting is a relatively new and immensely fun craft that requires you to take tiny square or round shaped, flat backed rhinestones and place them onto a sticky template to create a stunning, ultra sparkly 5D image. Diamond painting therefore does not have anything to do with actual painting; it is thought to be more of a modern combination of cross stitch, paint by numbers and mosaics.

Depending on the size of the canvas and your experience level, as well as how many people are working on a painting, kits can take 50+hours to complete. Our smaller kits (30x30cm | 12x12in) and can take about 15 or more hours to complete. Our larger kits (90x60cm | 35x24in) and can take 50 or more hours to complete. The more time you spend diamond painting, the more skilled you become, and the faster you get! 

Instructions are included in every Dreamer Designs - Diamond Canvas Kit. To find instructions in other languages, click HERE.

For more in depth tutorials, you can visit our DreamerTV YouTube Channel. You will find dozens of videos to take you from beginner to expert level in no time!

Dreamer Designs carries 2 diamond shapes, square or round.

Our premium 2.5mm resin square diamonds with 13 or 9 surface cuts reflect light for an ultra shiny effect. Square diamonds are the perfect option for those who want the fullest representation of their artwork. Although placing them down requires more precision, square’s benefit from fitting edge-to-edge. With no canvas showing through, they help provide a complete mosaic effect.

Our premium 2.8mm resin round diamonds with 26 surface cuts (double compared to competitors) shimmer like no other! Round diamonds are generally preferred by beginners, as they are easier and faster to pick up and place on the canvas. 

The Aurora Borealis (AB) rhinestones are our premium diamonds. We use them as accents to create a glowy effect across your finished canvas. These iridescent square diamonds have a special coating that simulates the colours of the Northern Lights. They’re shimmering, ethereal and completely beautiful!

Sometimes bigger is better...when it comes to canvas size! Diamond painting is pixel art and turning a design or painting into a diamond canvas template involves breaking the image down into individual pixels. Each pixel is a space for a diamond drill and that means if you shrink the design to a smaller canvas, a single diamond will cover more area on the design.

On a large canvas, an image of a bird may be several pixels. When you paint it with diamonds, you could have different colors in the bird, which means it would look more realistic.

If you were to shrink that same picture to a small canvas, the bird could be reduced to just a few pixels and just one color - definitely not as realistic!The small canvas would look more “pixelated”, which means the individual dots (or diamonds in this case) would be noticeable.

With Dreamer Designs - Diamond Canvas Kits, we try and avoid as much pixelation as possible. With some of our landscape designs, pixelation is inevitable but this is why we recommend to try and choose a bigger canvas size when opting for a design with lots of detail. We have many smaller kits with more of a basic design to avoid pixelation and this is perfect for beginner diamond painters.

Every single image that you see on our Dreamer Designs website is legally licensed from the original artist. One of the main driving factors for starting Dreamer Designs is based from the fact that most of our competitors are resellers from websites like Aliexpress and Amazon. Do you notice the same designs being sold across all of these websites? That's because they don't hold any licenses for these designs and often enough, the designs are stolen without artist consent. It's our mission to be the bridge between the artists paintings and the Diamond Painting Community by producing premium Diamond Canvas Kits, while giving full credit to the artists themselves.

By posting your WIP (work in progress) or finished Diamond Painting on Facebook, Instagram or within the Dreamer Designs Community Facebook Group, you have the chance to get featured on our page!

You can claim our eBook, "The Diamond Paint Effect" for free HERE

To learn more and apply for our Dream Team ambassador program, click HERE

To become a member of our Exclusive Dreamer Designs Community Facebook Group you must be a customer or brand ambassador. This is because we give special benefits to our top supporters. If you are a customer and would like to gain access to a tight knit, supportive community of like-minded diamond painters, JOIN HERE

Subscribe to our DreamerTV Channel HERE art and gain access to hundreds of Diamond Painting tips and tricks, DIY tutorials and other fun, relaxing video series.

We partner with artists around the world to act as the bridge between their amazing artwork and the Diamond Painting community. If you're an artist and would like to have your artwork translated into our Diamond Canvas Kits, please contact us HERE

Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our Los Angeles facility.

If you just placed your order, please e-mail us at support@dreamerdesigns.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a small window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.

Unless otherwise instructed in your confirmation email, all orders are processed and shipped within 24 hours (excluding weekends and holidays.)

All duties, taxes, and fees are usually included in the price for most countries. However, additional fees may apply upon arrival of your package for some developing countries.

We cannot ship our normal kits or custom kits to PO boxes in the USA or Internationally.

To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.

All orders above $75+ (In the USA) are eligible for FREE standard shipping. It will be automatically selected at checkout.

YES, we do! Prices for shipping will display on the checkout page.

Unfortunately, that is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.

There are instances where we ship the package but the postal courier has not updated the tracking information. This could simply be a delay from the courier or else the package may have been lost during transportation. If this is the case, we can file a dispute with the courier and resend the package for you.

There are instances where we ship the package but the postal courier has not updated the tracking information. This could simply be a delay from the courier or else the package may have been lost during transportation. If this is the case, we can file a dispute with the courier and resend the package for you.

We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay and Amazon Pay.

Yes, we do!

Sorry, we do not.

All payments on our website are processed through a secure server. Your personal and payment details are kept 100% safe.

You can read about our return policy here.

Orders can be canceled as long as they haven't been picked & packed or shipped. If your order has already been processed, we will not be able to cancel it for you. You will need to return it for a refund.

You must send back the unwanted product(s) at your own expense. We highly recommend shipping your piece(s) back via the same courier that it came from.

Your refund will be issued back to your card the day we receive your return.

Once the plastic seal on the box has been opened, that marks the item as used. At that point, we unfortunately cannot accept it as a return.

Yes, you must initiate your return no later than 30 days after receiving your order.

No, there aren't.

If any part of your Diamond Canvas Kit is damaged, don't worry because it comes with a Lifetime Warranty from Dreamer Designs! Read more about our Lifetime Warranty HERE.

In case of any accidents or mishaps, we offer free Uh-Oh Insurance for all of our Diamond Canvas Kits. Read more about Uh-Oh Insurance here.

Our Dreamer Cloud canvases are made from 100% fabric. We do not use a paper or plastic blend like many of our competitors. This means that the canvas itself is made up of hundreds of threads intertwined together to form a solid surface. Therefore, fraying to the edges is to be expected. We have sewn a ribbon (aka the tiny border of dots around the edges) to prevent the fray from surpassing too far into the canvas or painting field.

If fraying occurs, you can simply snip off any extending threads with a pair of sharp scissors or take a 1:1 glue water ratio mixture and use a paintbrush along the edges. To learn more click HERE.

When you e-mail us, the information is submitted to our customer service department. Cases are addressed by our customer service agents individually and on a case by case basis and you are guaranteed to receive a response within 24 hours.

Please refrain from sending multiple emails regarding the same issue as this duplication will cause us to create multiple cases for the same issue.

We are very sorry to hear this, but are here to help! All Diamond Canvas Kits (including clearance items) come with lifetime missing diamond protection. Please reach out to our live chat or email us at support@dreamerdesigns.com with your order confirmation number and missing DMC code(s). One of our customer service representatives will be able to help assist.

We are very sorry to hear this and are here to help!

1. Please try using a different browser, (try using Google Chrome!)

2. Try using a different device or computer.

3. Your credit card may be flagged by your bank (call your credit company and make sure you're able to use this card on our website)

If you are still unable to place an order, please send us a screen shot of the error so that our support team can determine the cause of your issue. You can initiate a live chat or email our support team directly at support@dreamerdesigns.com.

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